Refunds And Returns Conditions
Within 30 days of receipt of your order, if the product has the following problems, we will allow the refund or exchange of the product (The premise is that the product has not been any damage or disassembly) :
If you meet the above criteria, you can record a video to prove that the product doesn't work. And sent it to firstname.lastname@example.org. Once we confirm that the products cannot work, we will refund or exchange them. These problems will be solved within 3 business days.
Late or Missing Refunds
Generally, the refund amount will reach the account within 1-8 business days.
If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Cancellation but not shipped
Your order will be issued as soon as possible after your purchase, so you will be charged a 8-10% processing fee.
Cancellation but product has been delivered (Unused)
DELIVERY PROBLEMS CLAIMS
If the customer provide wrong address, or the customer doesn't pick the item within correct period, the item is return back to our manufacturer. In this case, we will ship another product or refund to our customer.
Shipping Damage Claims
We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it.
If the unfortunate thing really happens, please provide us with the Photo or video and contact us at firstname.lastname@example.org
Notice: we will not accept Shipping Damage Claims later than 14 days from receipt of products.