Please expect longer shipping times due to COVID-19. Once your order is shipped, it is up to the shipping carriers and the government who will decide when to deliver your order. We will post notices here if there are any patterns of significant delays in regards to tracking updates and delivery.
For USA orders:
USPS Alert: "We are experiencing unprecedented package increases and limited employee availability due to the impacts of covid-19. We appreciate your patience and remain committed to delivering the holidays to you."
Tracking Status Explanation
Pending: Your item has been packed and shipping information has been sent to the carrier. It could take 5-7 business days for the carrier to update the status of your order. Meanwhile, your order is actually on the way. NOTE: if you see that your tracking information has been in pending for over 10 days, please contact us at email@example.com. We will give you an appropriate answer.
In Transit: Carrier has accepted or picked up the shipment from us. The shipment is on the way.
Out for Delivery: Carrier is about to deliver the shipment, or it is ready to pick up.
Exception: Custom hold, undelivered, returned shipment to the sender or any shipping exceptions. Please contact your local post office and provide them the tracking number to get further instruction.
Failed Attempt: Carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver again. Please contact the local post office with the tracking number to arrange